Unit 11938 ITS This unit standard is for

This unit standard is for those people working in positions involving customer contact

The course is assessed by an online assessment which includes a leadership intervention that the Learner is planning to undertake

Describe alcoholic and non-alcoholic beverages

Prepare and clear areas for table service for a commercial hospitality establishment

All learners get plenty of hands-on experience on the espresso machines

Unit 11938 ITS This unit standard is forAssist customers to select goods and or services. People credited with this unit standard are able to: approach customers; identify customer needs; provide options for goods and or services to meet customer needs; and close sale.